At Nutris Life customer satisfaction is important to us. We strive to ensure that every order reaches you in excellent condition. If you experience an issue with your order please review our Refund & Return Policy below.
By placing an order on our website, you agree to the terms outlined in this policy
Return Eligibility
You may request a return if:
- You received the wrong product.
- The product arrived damaged during delivery.
- The product was expired at the time of delivery.
- The item received does not match your order.
To be eligible for a return, the following conditions must be met:
- The return request must be submitted within 7 days of receiving your order.
- The product must be unused and in its original condition.
- The original packaging, labels, and seals (if applicable) must remain intact.
- Proof of purchase or the order number must be provided.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
- Opened or used supplements.
- Products with broken safety seals (unless the issue occurred before delivery).
- Products damaged due to misuse or improper storage.
- Products returned without prior approval.
- Clearance, promotional, or free gift items unless they arrive damaged or incorrect.
Refund Policy
If your return is approved after inspection, your refund will be processed using the original payment method whenever possible.
Refunds may also be issued as store credit where appropriate.
Please allow 7–10 business days after approval for the refund to be processed, depending on your payment provider.
Shipping charges are generally non-refundable unless the return is due to our error or a defective or incorrect product.
Exchange Policy
We offer product exchanges in the following situations:
- Incorrect product delivered.
- Product damaged during shipping.
- Manufacturing defect.
- Expired product received.
Exchange requests are subject to stock availability.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible.
To help us resolve the issue quickly include:
- Your order number.
- Clear photographs of the product.
- Photographs of the package (if applicable).
- A brief description of the issue.
Order Cancellation
Orders may be canceled before they have been processed or dispatched.
Once an order has been shipped, it can no longer be canceled and will instead be subject to this Return & Refund Policy.
Return Shipping
If the return is due to an error on our part, such as sending the wrong or damaged product, we may arrange or cover the return shipping.
If the return is requested for other eligible reasons, the customer may be responsible for the return shipping costs unless otherwise agreed.
Inspection and Approval
All returned items are inspected upon receipt.
We reserve the right to approve or decline a refund or exchange if the returned product does not meet the conditions described in this policy.
Policy Updates
Nutris Life may update this Refund & Return Policy from time to time. Any changes will be posted on this page with the updated effective date.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Nutris Life
Email: hr@nutrisintl.com
Phone: +92 308 6887474
We appreciate your trust in Nutris Life and are committed to providing a smooth, fair, and reliable shopping experience